(4.7 / 5)12+ Ratings

Southtree Reviews

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Overall Rating

4.7

12 Reviews

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About Southtree

Southtree.com is a platform that specializes in digitizing aging analog media such as VHS tapes, films, photos, and audio recordings. The service allows users to send their old media to Southtree, where a team of professionals converts these items into digital formats. The digitized media can be returned on thumb drives, cloud storage, or DVDs.

The process is straightforward: customers pack their media into a Southtree box with safety barcodes and a prepaid shipping label, send it to Southtree, and receive their original items back along with the digital copies. The digitization is done by hand, ensuring personalized care and updates throughout the process.

Southtree offers a customizable solution to cater to different types of analog media, making it easy to preserve precious memories for future generations. The service is known for its professionalism and affordability, making it a popular choice for those looking to convert their old media into digital keepsakes.

Southtree Pros & Cons

Pros:

Barcode Tracking and Status Updates: Southtree provides regular updates on the status of your order, which can be reassuring for customers.
Professional Customer Service: Some customers have reported positive experiences with customer service, noting that representatives are helpful and responsive.
Quality of Work: A few reviewers have mentioned receiving high-quality digital conversions, particularly for audio tapes and VHS tapes.
Efficient Communication: Many customers appreciate the regular communication they receive throughout the process, which helps manage expectations.

Cons:

Excessive Turnaround Time: Southtree is known for its long turnaround times, often taking weeks or even months to complete orders.
Poor Quality Issues: Several reviewers have reported receiving low-quality digital files, including blurry, over-exposed, and cut-off images.
Customer Service Issues: Many customers have complained about poor customer service, including unresponsive or unhelpful representatives.
Higher Price Than Advertised: Southtree charges additional fees for digital downloads, DVDs, or USB flash drives, which can increase the overall cost of the service.
Quality Control Problems: Some customers have experienced issues with the quality of the final product, such as video noise and corrupt files.

Overall, while Southtree has some positive aspects, the numerous complaints about turnaround time, quality issues, and customer service make it a service that requires careful consideration.

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Southtree Customer Reviews (12)

0/5

Colleen Warren

Verified Buyer

Jul 18, 2024

Isabel Shah

Verified Buyer

Jul 17, 2024

Gustave Courtois

Verified Buyer

Jul 17, 2024

Kathleen Hardy

Verified Buyer

Jul 17, 2024

Borre Cazemier

Verified Buyer

Jul 16, 2024

Mike Wexler

Verified Buyer

Jul 16, 2024

Mark Robinson

Verified Buyer

Jul 12, 2024

William Houston

Verified Buyer

Jul 12, 2024

Andrew Riley

Verified Buyer

Jul 12, 2024

Felipe Almeida

Verified Buyer

Jul 12, 2024

Southtree Customer’s Q&A

No question yet

Southtree Features and Benefits

Key Features and Benefits of Southtree.com:

Digitization of Various Media: Southtree.com specializes in converting VHS tapes, films, photos, and audio recordings into digital formats, ensuring that precious memories are preserved for future generations.
Customizable Solutions: The service offers a customizable solution to cater to different types of analog media, allowing users to mix and match various media types in one order.
Professional Handling: Each item is converted by hand, ensuring personalized care and attention throughout the digitization process. Regular updates are provided to keep customers informed.
Multiple Output Options: Customers can choose to receive their digitized media on thumb drives, cloud storage, or DVDs, providing flexibility in how they access and store their digital copies.
Safety and Security: Southtree.com uses safety barcodes and prepaid shipping labels to ensure that media is securely transported and tracked throughout the process.
Affordability: The service is known for its affordable pricing, making it accessible for individuals looking to preserve their memories without breaking the bank.
Environmental Responsibility: Southtree.com emphasizes environmental responsibility by using recycled materials for packaging and water-based inks.
Trusted by Professionals: The service is trusted by Fortune 500 companies, government organizations, and large universities, ensuring high-quality standards are met.
State-of-the-Art Facility: The digitization process is carried out in a 100,000 square foot studio equipped with the latest technology, ensuring the best possible results.
Customer Support: Southtree.com offers exceptional customer service, with a personal concierge available to answer questions and provide support throughout the process.

Southtree Pricing

Southtree.com Pricing:

Videotapes: $15 each
Photos: 25¢ each
Film Reels: $25 each
Audio Items: $15 each
Digital Output Options: Additional $9.99 for Digital Download, Thumb Drive, or Disc Set

The pricing structure is designed to be affordable and competitive, making it accessible for individuals looking to preserve their memories without breaking the bank.

Payment Method

Southtree.com Payment Methods:

Credit Card: Accepts major credit cards for convenient and secure transactions.
PayPal: Offers the option to pay using PayPal for added flexibility and security.
AmazonPay: Allows customers to use their Amazon account for seamless payments.

These payment methods ensure a smooth and secure checkout process for all customers.

Southtree FAQs

Southtree Alternatives

Top 10 Southtree.com Alternatives:

Legacybox: Known for its comprehensive digitization services, including VHS, film, negatives, slides, audio cassette tapes, and photos.
ScanMyPhotos.com: Specializes in photo scanning and archiving, offering high-resolution scans and various services like DVD transfers and photo retouching.
Forever.com: An online platform for storing and sharing photos, videos, and documents with military-grade encryption.
Photomyne: A mobile app that allows users to scan and digitize photos directly from their smartphones.
Memory Fortress: Provides digitization services for photos, videos, and audio, with a focus on high-quality results.
YesVideo: Offers video transfer services, converting old tapes and films into digital formats.
Digmypics: Specializes in scanning photos, slides, and negatives, with options for photo restoration and enhancement.
Imemories: Converts various analog media into digital formats, including VHS tapes, film reels, and photos.
Everpresent: Provides digitization services for photos, videos, and audio, with a focus on personalized care and attention.
Memories Renewed: Offers professional digitization services for photos, slides, negatives, and film reels, ensuring high-quality results.

Southtree Return Policy?

At Southtree, returns are accepted within 30 days of completion of an order. An order is considered complete from the day the team hands the product to the shipping carrier for final delivery. If there's an issue with the order, customers can contact the customer support team via email at info@southtree.com. If the material is not transferrable due to age, fragility, format, damage, or any other condition, a refund of the transfer price will be provided. However, the cost of shipping a return order back to the facilities is not covered. In some cases, returns may be accepted past the 30-day window, depending on the issue. For more information, please see the Terms & Conditions on their website.